Regulation of Operations
This regulation is designed within the scope of measures of international cooperation, which aim to mainstream the struggle with financial abuse, detection of and protection against violations in the government, and likewise is used to strengthen order, by which operations of the client’s account in the company are carried out by Tirus. (further – The Company).
The customer warrants that the funds, transferred to him or her at the company’s expense, have legal origin, and that he or she owns and uses them in a legal manner.
The company has the right to conduct investigations in the case of suspicious operations.
At the time of the investigation, the need for which arose in paragraph 1.3 of this regulation, the company may need to request the identification, payment, and other documents of the client with which it is possible to prove the legal ownership of funds and their legal origin.
In the case of suspicious transactions, the company has the right to:
- Refusal to retain the client;
- Limitations imposed by the discretion of the company upon the withdrawal of funds from the client’s account in any way;
- Termination of any further relations with the client.
If the company refuses to hold suspicious operations and breaks all ties with the client, this cannot be used as a base by which arise civil liabilities due to a breach of contracts.
The company retains the right to introduce amendments to the provisions of this regulation at any time, with prior (5 working days in advance) notification of the client of such changes using the company’s website. Such amendments are granted authority on the date specified in the notification; five days must pass before this can occur.
This regulation is characterized by openness and is an essential addition to any contract between the company and the client.
In the event of inconsistencies of certain points in this regulation in accordance with the civil Contract, the provisions of this regulation retain higher power. This fact does not, however, entail the invalidity of the remaining provisions of the Contract.
The content of this regulation may be disclosed without restriction in response to a request by any interested person.
Criteria and evidence by which suspicious operations are identified
An operation is recognized by the company as suspicious in the following cases:
- The detection of cases of financial abuse due to transactions without prior clearance of the deposit;
- The detection of unusual transactions that have no apparent lawful purpose or economic sense;
The detection of circumstances that give reason to believe that the operations are carried out with the goal of legalization (laundering) of funds that were acquired in a criminal manner or with the goal of financing terrorism;
The lack of provision, to clients, of information necessary for their own identification, a supply of false information, and/or the non-confirmation of whether the client can be reached at the addresses and telephone numbers indicated by him;
The provision of invalid or forged documents.
The indicated operations are identified on the basis of their subjective assessment by the company’s employees, created through daily analysis.
The criteria and evidence that are used to detect suspicious transactions, listed in paragraph 2.1, are not exhaustive, nor is their usage mandatory.
An operation can be designated as suspicious based on an analysis of its behavior, its components, and the circumstances of its interaction with the client.
In the case of suspicious transactions, the company decides upon the conduction of further actions in regard to the client and his or her operations.
Methods of Communication
The company communicates with the client using:
The heading “Announcements,” located in the “Company News” section of the company website;
A notification sent to one’s personal account.
For the implementation of operational interaction with the client, in the event of a need to answer questions regarding the company’s operations, one refers to the contact information of the client, specified at the time of registration or altered in accordance with the guidelines in paragraph 3.4 of this regulation. The client, accepting this Agreement, thereby agrees to, at any time, receive and act upon messages and notifications from the company.
Any correspondence, whether it be documents, confirmations, notices, reports, announcements, etc. is considered to have been brought to the attention of the client in the following situations and times:
More than 24 (twenty-four) hours from the time the message is sent to the specified e-mail address;
Immediately after sending the notice to one’s personal account;
Immediately after the notice is placed on the “Company News” section of the company website;
Upon the completion of a telephone conversation.
The client is obliged to inform the company, in a timely manner, of any changes that have occurred with his or her contact information; this is done by updating relevant information in one’s personal account, or any other method chosen by the company.
The client is familiar with the situation and accepts it, so that in the case of improper behavior on the client’s part during communication with employees of the company, the company may terminate relations with the client unilaterally.
When the client detects an error during a transaction, he is obliged to put in a claim in accordance with Section 10 of this regulation.
When the client detects an error in his favor during a transaction, he is obliged to inform the company about it as soon as possible, referring to the contact information in the “Contacts” section of the company’s website.
Order of the Transferal of Funds to the Client
The company begins to offer services to the client only after the deposit of funds on his or her personal account, located on the company’s website. The implementation of the deposit is only possible with the transferal of funds to the company’s account.
The transfer of money to the company’s account, done by the client, must follow all the economic guidelines, taking into account the restrictions imposed by the laws of certain countries, under the jurisdiction of which falls this transfer.
The company credits the client’s account with the sum received by the company’s account. The client, having signed the Contract, agrees with the fact that all commissions and other expenses, incurred in the course of the client’s chosen method of transfer, are to be paid for by the client.
The client’s account will be credited money in US dollars (USD) or Euros; it does not matter with which currency the transaction was made. If the currency in which the transfer occurred differs from the existing currency of the company, the sum of the transfer shall be converted to the accepted system of payment by means of which the transfer occurred.
The company has the right to impose restrictions on the maximum and minimum amount of funds that can be transferred.
In the transferal of funds to the client’s account, the company commits to not charging the client additional fees, with the exception of commissions and other charges provided for by this regulation.
The transferal of funds to the client’s account occurs no later than the actual end to one trading day, which follows the day when the company’s account receives funds.
If the funds, which were sent via bank transferal, are not credited to the client’s account for unknown reasons within 2 trading days, the client may use the right of appeal to the company and request an investigation of the bank transfer. The client hence understands that an investigation may incur additional commissions, which will be paid for by the client. The method of payment when such costs occur is the choice of the individual, and can take the form of either the transferal of the required sum into the company’s account or the deduction of the necessary amount from the client’s account.
For the purpose of conducting an investigation into the absence of a bank transferal to the client, one must make a request in accordance with the guidelines of Section 10 of this regulation and provide the Department with a copy of the Swift documents, confirming the transfer to the account of the company.
Ways to Replenish the Client’s Account
Bank Transferal of Currency
The client can replenish his or her account at any time with a bank transfer, if, at the time of the transfer, the company accepts such a method of replenishment.
The client may make a bank transfer to the bank account of the company, specified in the personal account, only from his or her personal bank account.
Before making a currency transfer by means of the bank, the client orders an invoice for payment in his or her personal account. The parameters of the invoice, such as the bank-related details of the company and the terms of invoice payment, must be strictly adhered to by the client.
The company reserves the right to refuse admission of funds transferred to the company’s bank account if the purpose of payment differs from that specified in the invoice, or if the transferal was carried out by or on behalf of a third party. In this event, the company returns the funds back to the bank account from which they were sent. All expenses associated with this transferal are paid for by the client.
The client understands and agrees with the fact that the company is not responsible for the length of time that a bank-related transferal of currency takes place.
Procedure of the Writing-Off of Funds from the Client’s Account
The client has, at all times, parts of or all of his funds that are in his account at his disposal.
Conditions necessary for the withdrawal of money from the client’s account:
All commands given for the withdrawal of money from the account of the client shall comply with the limits and requirements established by the legislation of the countries under whose jurisdiction the transfer falls;
All commands from the client, given for the withdrawal of money from the client’s account, must strictly adhere to the limits and requirements established by this regulation and the civil contract, agreed upon by the client and the company.
The client is issued an application for the withdrawal of resources to his or her personal, external account from the client’s account (affiliated with the company) in US dollars (USD) or Euros.
The rate at which the conversion occurs, and the fees and other costs for each of the methods used in the write-off of money, are determined through the payment system, from which one is paid.
The client, upon signing the Contract, agrees with the fact that commissions and other costs arising from the implementation and process of his chosen method of transfer are charged to the client.
The company agrees not to charge additional fees from the transfer of the client during the withdrawal of funds from his or her account, with the exception of commissions and other expenses provided for by this regulation.
The withdrawal of money from the client’s account is carried out if the company received the application for the withdrawal of resources from the client’s account.
The company is considered to have accepted the order if it was issued by the client through his or her personal account.
The company does not accept any order that was issued in any way apart from that specified in Paragraph 6.9.
Applications created for the withdrawal of funds, which were accepted before 21:00 GMT on Friday, are enacted, beginning on the next Monday, within 5 working days.
If the funds, sent via bank transferal, are not credited to the client’s External Account in 5 (five) business days, the client has the right to ask the company to conduct an investigation of the transfer. The company may provide the client with a copy of the Swift document, confirming a transfer in foreign currency.
The client, having signed the Contract, agrees with the fact that the actions of the investigation and the order of additional documents may lead to the emergence of new commission costs, which will then be credited to the client’s account. The method of payment of such costs is determined by the individual, and can be accomplished either through the transfer of the required amount to the account of the company or through the withdrawal of the amount from the client’s account.
If, at the time of the sending of the money to an employee of the company, there was an error that led to an absence of money transferal to the client’s External Account, commission costs, aiming to resolve the situation, must be paid by the company.
If the client allowed a mistake regarding details while issuing his application, which was essential to initiate the withdrawal of funds from the client’s account, that resulted in an absence of money transferal to the client’s External Account, commission costs, aiming to resolve the situation, will be charged to the client’s account.
Methods Employed for the Withdrawal of Funds from the Client’s Account
Transferal of Currency
The client may send “Application for the withdrawal of funds from the Client’s Account” by means of a bank transfer at any time, if, at the time of the transaction, the company accepts such a method of fund transfer.
The client may issue “Application for the withdrawal of funds from the Client’s Account” on the bank account registered only in his or her name. An order made out by the bank account of third parties will not be accepted by the company.
The company is obligated to send funds to the client’s bank account in compliance with the prerequisites provided in “Application for the withdrawal of funds from the Client’s Account”, if the conditions in Paragraph 7.1.2 of this regulation are taken into regard.
When transferring funds, the company indicates the purpose of the payment, indicated in the personal account. If the purpose of the payment changes, the company promptly notifies the client of the new purpose by publishing it in the personal account (Dashboard).
The client understands, and agrees with, the fact that the company does not take responsibility for the time required in order for a bank transfer to be fulfilled.
The Choice of a Tariff Plan with the Succeeding Deposit of Funds.
The deposit may be issued by the client in the corresponding section of the Dashboard.
At the time of the Deposit, the client has the right to select any option from the list of current Tariff Plans that are offered by the company.
In the Tariff Plan, the minimum and maximum amounts that one can deposit are specified.
From the moment that there is a clearance of the client’s deposit, its terms and conditions are considered non-subject to changes until the expiration of the deposit.
The company has the right to create new variants of the Tariff Plans, as well as modify the conditions of already-existing Tariff Plans. For this, the company must send a notification to the client 7 days prior to the date when the changes will be enacted, resorting to any of the methods described in Section 3 of this regulation.
Procedure for issuing a deposit for clients:
The client, after reading the terms and conditions of all the existing Tariff Plans, selects one of them;
Then, the client enters the amount to deposit into the corresponding area of the form, which is necessary to fill out when making a deposit. The amount to be deposited cannot be greater than the amount of funds the client has in his personal account.
Client applications, submitted for deposit by 21:00 GMT on Friday, are completed the next Monday at 00:00 GMT. This time is considered the opening time for a deposit for a period specified in the Tariff Plan.
After the Deposit expires, all the funds of the client and their profits are automatically transferred to the client’s account in his or her Dashboard. After this, the deposit is considered to be CLOSED, and the client receives the right to use the funds as he or she wishes.
The client, having signed the Contract, agrees with all points made in this regulation governing the use of the Dashboard.
During the registration process on the company’s website, the client assumes responsibility for providing correct and reliable information, with the help of which personal identification activities are carried out. This information must comply with the requirements on the client registration form on the company’s website.
The client is obligated to inform the company of changes to any given identification information.
In order to identify the client, the company may request from the client at any time, beginning from registration, copies of documents that confirm the identity of the client. The company reserves to right to suspend the execution of any operations from the client’s account, if it has been revealed that the identification information provided by the client contains incorrect or inaccurate data, or if the client did not submit the requested documents.
The login to one’s personal account must be password-protected.
The client, having signed the Contract, agrees with the fact that access to his or her personal account is possible only after a password is entered, which is set independently by the client during the registration process.
The client assumes full responsibility for the security of his or her password to prevent unauthorized access (of his or her personal account) by third parties.
All orders made through the client’s personal account after entering the password shall be considered to have been made by the client.
Any party that enters the Dashboard after the input of the password is considered to be the client.
The company assumes no responsibility for possible losses of the client incurred in the event of theft, which preceded the loss or disclosure of the password to third parties.
The client has the right to independently change the password used to access his personal account or resort to the password-recovery procedure.
The procedure through which investigations and resolutions to disputes are conducted.
In the event of disputes, the client may submit a valid claim to the company, or request an investigation into the lack of a transaction. Claims and requests must be submitted within 5 (five) days after the date of the dispute.
The point of the dispute, which is used to process the claim, must be understood when being recorded in the client’s personal account.
The client, to issue a request, which is necessary to initiate an investigation of the transaction, must complete the following actions:
Send the claim to the official mailbox of the company;
Attach the required documents to the claim, a list of which can be found in Paragraph 4.9.
The claim should not contain:
An emotional assessment of the situation;
Insulting remarks made to the company.
During the investigation into the lack of transferal and the review of the claim, the company can request documents from the client that are necessary for the analysis of the situation.
The company may reject the received claim if the client did not comply with the conditions of Section 10 of this regulation.